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AI Desk vs Chatbase.
Same category, opposite philosophy. Chatbase sells you software to run; AI Desk runs it for you. Here is the honest split.
Pick Chatbase if…
- You have someone in-house to build, train, and maintain bots
- You need voice, telephony, or outbound campaigns today
- You want dozens of native integrations on day one
- You prefer metered credits over flat prepaid pricing
Pick AI Desk if…
- You want the bot built, trained, and fixed for you
- You want one builder on email, same-day fixes, no tickets
- You want a monthly lead report that justifies the invoice
- You resell: unbranded included, not a $99/mo add-on
- You would rather request setup than spend a 7-day trial configuring
The structural difference
Chatbase has 10,000+ brands and 26 people: the math only works if you serve yourself. AI Desk has one builder and a short client list. The math only works if every client stays for years. Our home-services client has: live since 2024, renewed twice. Different games, different winners.
Put it in money terms. Chatbase Standard runs about $3,000 a year clean, and then you operate it yourself: training, monitoring, fixes, reports, all on your team's time. AI Desk is S$2,500 setup + S$1,500/yr, and the builder runs all of it. A busy month should feel good, not expensive, and nobody on your team learns another tool.
Fair questions
Is AI Desk cheaper than Chatbase?
Chatbase Standard is $150 a month for 4,000 message credits, and removing their branding costs another $99 a month. About $3,000 a year clean, and you operate it yourself. AI Desk done-for-you is S$2,500 setup + S$1,500/yr SGD with replies covered inside 10,000/month fair use, no badge, and a builder who runs it for you. Past a few hundred answers a month, flat wins. Prices change; check both pricing pages before deciding.
What does AI Desk do that Chatbase doesn't?
The running of it. Chatbase gives you software to operate yourself; AI Desk builds the bot, trains it on your site, monitors it, fixes it same-day, and emails you a monthly lead report. Direct line, no ticket queue.
Can I migrate from Chatbase to AI Desk?
Yes. Point us at your site and help pages and we retrain the bot on your content; the embed snippet swaps in minutes. Your Chatbase history stays in Chatbase: export what matters first.
When should I stay on Chatbase?
If you have someone in-house to run it, need voice or outbound campaigns today, or want dozens of native integrations on day one. Self-serve at scale is what Chatbase is built for.
Hand us the keys.
Done-for-you setup, live bot on your site within 48 hours: built for you, not by you.
Request setup